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Smart thinking helps web health support surge

A health care and information website has achieved a ‘triple crown’ of its own thanks to a surge in smart use of technology by web surfers.

NHS Direct Wales website welcomed 112,125 visits to the site during March, more than double the number who accessed the site in 2011. And this is the third month in a row that the health and advice website has broken its monthly visits records and gone over the 100,000 mark.

The service can be called 24 hours a day, every day of the year, by people feeling unwell and unsure what to do. Alongside the telephone option, people can also visit all the same advice and information they would get over the phone with just the click of a button.

The website: lets visitors learn more about their health through the A-Z encyclopaedia and lets you search, in your own time, for a dentist, pharmacy or support group in your area as well as offering a bilingual Online Enquiry Service for any health information questions you might have.

The Information Prescriptions Online Enquiry Service can also be used to help understand and manage long term conditions better.

A rising factor in the number of hits visiting the site is the ever increasing availability of the web to the public thanks to handheld technology advances.

During March 2011, mobile technology accounted for only 9.35 per cent of visits, a year on its increased to just over a quarter of the monthly visits at 26.5 per cent.

Assistant Nurse Director, Aileen Evans, said “We are really pleased that more and more people are accessing help and guidance through our website. It is also great to see that more people are accessing us through smart phones which means our range of help is widening out there due fast growing popular technology.”

“If you are feeling unwell please visit the website, it contains a wealth of information that will put your mind at rest and point you in the right direction for the care or treatment you need for an illness or injury.”

Visit the NHS Direct Website at or telephone 0845 46 47 for health advice and information.

16 Apr 2012 10:07

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