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Patient Care Service

What does Patient Care Services involve?

The Patient Care Service (PCS) provides non-emergency transport to the residents of Wales who are unable, for medical reasons, to make their own way to hospital locations and treatment centres. This includes:

  • Outpatient appointments
  • Patients for dialysis and cancer treatments
  • Day centre and psycho-geriatric clinics
  • Admissions and discharges, including inter-hospital transfers

The service acts as a vital link between communities and is an integral part of the overall package of health care the Welsh Ambulance Service provides in Wales.

There are various aspects involved in the service delivery of the PCS:

  • Non Emergency Patient Transport (NEPT) contact centres -  where patients contact the ambulance service to book non-emergency transport
  • Planning and Day Control teams - who are responsible for the co-ordination of available resources
  • Operational ambulance staff
  • Ambulance Liaison staff – based at many of the hospital sites
  • Customer Services Managers

PCS operational staff are trained in the particular needs of patients we convey, including first aid, specialist driving skills, patient moving and handling techniques, basic life support (including automated external defibrillation) and general patient care skills.

The PCS uses specially designed vehicles to provide appropriate levels of clinical care, comfort and safety for patients.

General Entry Requirements

The qualities required to become a successful member of the PCS include:

  • a patient focused outlook
  • a well balanced personality, able to work well under pressure
  • a caring and compassionate disposition
  • honesty and integrity
  • a good standard of general education
  • a good level of manual dexterity and personal fitness
  • resourcefulness and organisational skills
  • an ability to work individually as well as part of a team

Applicants for operational staff posts must have:

  • a good standard of education
  • a full driving licence including a minimum of category B (category C and D are desirable)
  • Consideration will be given to candidates with up to three points on their licence
  • You must not have been convicted of any serious driving offences

Shortlisted applicants will be required to undertake a series of entry assessments and interviews, details of which will be provided to successful candidates.

All roles require a satisfactory enhanced Disclosure and Barring Service check, a current driving licence and you will be required to provide documentary evidence of your qualifications.

The initial training programme for Patient Care Service staff will comprise:

  • Two weeks induction training, providing staff with the necessary knowledge and skills to ensure that the particular needs of the patient is met, as well as first aid, basic life support and patient care skills.  Statutory and mandatory training is also included in this course, e.g. safer handling, conflict resolution, safeguarding and infection control.
  • One week driver training.

All our current vacancies are shown here.  In order to apply, please visit  You can also register your email address on the NHS Jobs website, and the site will automatically notify you when we advertise vacancies.

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