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The Welsh Ambulance Services NHS Trust recognises that children and young people have a right to expect health care that is safe and that they are protected from harm.  The Trust operates an open, aware and safe culture, which listens to the voice of the child. 

The Trust has a shared responsibility to promote children’s well-being and to safeguard them from significant harm.  The Trust works together with other statutory organisations, professionals, the voluntary sector and the wider community to meet its requirement in relation to the safeguarding and protection of children.

Useful documents
The following documents provide guidance to all organisations and professionals across Wales outlining how everyone should work together to safeguard and promote children’s welfare and protect them from harm.

The All Wales Child Protection Procedures (2008)

Safeguarding Children & Young People Affected by Domestic Abuse

Safeguarding Children: Working Together Under the Children Act (2004)

Have Your Say.
We’d like to know what you think about our services, both the good and the not so good.
If you need to raise a concern please follow the link below and we will investigate it and do something about it.

Putting Things Right: Raising a concern about NHS from 1 April 1011 - A4 English childrens leaflet

Contact the Safeguarding Children team
If you have any questions you would like to ask about Safeguarding Children, contact us by calling 01792 776252 from Monday to Friday during office hours and asking for the Safeguarding Children Team.

Local Safeguarding Children Boards
The Trust works with all Local Safeguarding Children Boards (LSCB) in Wales.  The task of each LSCB is to safeguard and promote the welfare of children and young people in their area.
Further information and contact details for each LSCB.

Advocacy services

If you are not happy about the care you have had from the ambulance service you may want to speak to an advocate.  An advocate is someone who can help you speak up and get your views heard.  They can provide you with support, information and advice and help you make a complaint if you want to.  An advocate is independent from the health service and will speak with you confidentially.  You are entitled to an advocate free of charge. 

To arrange an advocate you need to contact your local Health Board.  You can find the contact details for the Health Board by clicking here.

In addition if you need more advice or support you could ring MEIC the national advocacy and support line for children and young people on 080880 23456 or online on

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