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Falls Pathway

Elderly fallers account for 10% of all 999 calls to the Welsh Ambulance Service. Falls pathways have been developed to improve the treatment of people over 65 years old who have fallen at home and prevent unnecessary admissions to hospitals. Almost half of the fallers can be safely treated at home by the attending ambulance crew.

The pathways aim to reduce harm to elderly people who have fallen by putting measures in place to reduce the risk of further falls and admittance to hospital. The pathways are also improving communication between health professionals such as ambulance staff, GP’s and falls teams.

The pathways have been developed in collaboration with local health and social care providers, pathways are currently available in these areas:

Cardiff & Vale Health Board
Powys Health Board
Betsi Cadwaladr Health Board

The Trust is now working to develop pathways throughout Wales.

Patient Experiences

The Trust is eager to find out if the falls pathways are making a difference to patient’s experiences. If you have fallen and needed an Ambulance and live in one of the areas where pathways are in place we would like to hear from you to find out what sort of experience you had. Sharing your experience with us can help us identify what is working well and area’s we need to improve on.

Here is an example of a digital story collected from a patient who had fallen at home.

Dignity Matters

If you would like to tell us your story please contact the Partners in Healthcare Team on 01792 776252 ext 5441, Monday to Friday from 8am to 4pm to discuss your experience or e-mail

You can also submit your story online – ‘We want to hear your patient story’.

Falls Prevention

A new patient information leaflet has been produced by the Trust - ‘You've had a fall’ provides advice and information on causes of falls and how to avoid injury as well as useful contact and resource details for information and support.

Click here to view the ‘You’ve had a fall’ leaflet.

The NHS Direct Wales encyclopaedia has information on falls, including tips on things you can do at home to reduce your risk of falling – information on falls

NHS Direct Wales also has a Health Wellbeing & Support Directory which you can use to search to find support organisations in your local area – search the directory

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