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Welsh Ambulance Services NHS Trust

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  • Mark, 43 - Feedback submitted 21/11/2018
    On Sunday 18th of November, I was alone and thought I was having a heart attack. I called 999. They stayed online with me until paramedics arrived . I felt so ill . Paramedics came and started all the procedures on myself , it turned out to be an anxiety attack , I have never had one before . I thought I was going to die . The paramedics were wonderful , I was embarrassed later to call them out , but was so happy they came and eased me out of it . Wonderful people . And deserve a lot of respect thank you to all . Mark
  • Beryl, 70 - Feedback submitted 08/11/2018
    This morning I needed to call an ambulance for a friend who had collapsed on the floor. This incident took place in the C at approx.08.00. hours.I felt I must write to inform you of the superb standard of care that was provide by the crew .I know that one gentleman was called H. Their kindness and support was excellent to M and to us. Thank you very much. B
  • Joanna, 42 - Feedback submitted 25/10/2018
    Good evening, I would like to provide feedback on the brilliant service I received yesterday, 24/10/18 when my back went Into spasm and I was stuck on the floor in immense pain. Two paramedics arrived from Barmouth who were excellent and helped me get up and aided the pain. The local Doctor was also in attendance. They were caring and made sure I was ok and please pass on my thanks to them. Brilliant service from the nhs in relation to the paramedics and Local Doctor. The nurse from ambulance control who phoned me for support was also excellent and gave me reassurance and advice. Thanks again, Joanna
  • Jemma stringer, 27 - Feedback submitted 14/10/2018
    I would like to say a MASSIVE thank you to the paramedics who helped me Friday evening the 12th of October in Cardiff outside Jamie's Italian.It was roughly 8-9pm and an off duty paramedic called B P helped me when I felt faint, she took my pulse and it was very high, she kept monitoring it for me and took me outside for fresh air.My heart rate was increasing so B decided to call for ambulance to get me checked over. It was then C and R( I think that's their names) turned up and took over. Both really professional guys,I was very anxious because I hadn't really experienced SVT before and thought there was something really wrong with my heart.I think I was driving Chris nuts, asking him if I'm having a heart attack. He was amazing, so funny and so informative, he kept me calm and laughing in a scary situation. I'd just like to say how amazing all 3 paramedics are and they are truly an asset to the Welsh Ambulance Service. B was off duty so she didn't need to help but she went above and beyond. C was great and so was R. Please pass my thank you on if you can locate all 3 with this information. C,R,B - you're really appreciated!!!!xxxxx (no heart attack just very low potassium which caused the tachycardia - thanks to G and the resus team too, hero's! Amazing all of you x
  • Len, 60+ - Feedback submitted 08/10/2018
    I want to thank the paramedics who attended my 94 year old mother after calling 999 on 29th September and 1st October to Newtown,Powys. Their professionalism and above all their kindness and understanding towards my mum was exemplary. I want them to know how very much they were appreciated. From AMH and daughter D
  • S, 43 - Feedback submitted 07/10/2018
    D nd L attended my Mum, who had fallen out of bed, both L and D were super-caring, thorough and reassuring at a really frightening time for my Dad and I. To you both a huge thank you, the service is lucky to have you guys working with them. Our heartfelt thanks L M and S.
  • Mark, 56 - Feedback submitted 30/09/2018
    On Thursday the 27th of September 2018 I was called by the staff at HCare Home,S, where my mother, M is a resident. Apparently my mother was breathing but unresponsive. By the time I arrived at the home, at about 1630 - 1645 an ambulance had been called and arrived a short time later. By the time the crew, M and R, reached my mother, she had regained consciousness. The care and treatment my mother received was superb. M and R were extremely professional, patient, caring and empathetic.They took time to explain their prognosis and actions to my mother and myself and I would like to extend my thanks for their service. Mark
  • R R, 27 - Feedback submitted 15/09/2018
    I want to thank two staff in particular today that attended a call on behalf of my brother who was in a mental health crisis. Their names were J & L I believe. I cannot tell you how much you helped not just my brother but me and my family tonight, you took the time to speak to us like human beings and not only put my brother at ease in an incredibly difficult situation but also myself. I have been supporting my brother for many years and this is the first time I have met a professional who actually cared! They spent over an hour talking with us and making sure we had enough contacts to keep him safe for the night as we could not get proper help until the morning unless we sat in a&e all night. They made me feel at ease but also knew a lot more about how to deal with mental health patients than I’ve seen some mental health nurses.. who would struggle to achieve the same results. Best paramedics ever, I really hope you see this and hope you realise just how great you both really are. On behalf of my brother and my family, thank you x
  • L, 40 - Feedback submitted 14/09/2018
    Just wanted to say a huge thank you The the ambulance crew and paramedics that attended school today who came to the help of my son who had a head injury whilst at school. He was taken to hospital and was looked over and us now home safe and well at home. Thank you all again you guys work extremely hard and not always appreciated by some people you guy are amazing. Thank you again. L.
  • Laura, 19 - Feedback submitted 11/09/2018
    The paramedics were fabulous!!! They knew there would be a wait but I had phone calls checking on my condition, constant apologises that weren’t necessary but appreciated, and such an amazing service! Mental Health sucks but they made me feel safe and appreciated and also made sure the nurses in A&E were aware of what was going on! I can never thank you enough!!!
  • Rosemary, 71 - Feedback submitted 28/08/2018
    Re 999 response on Sunday 26 August at approx 10 pm from Pembroke Dock Station to my home. Very many thanks for the excellent cheerful and above all professional response. From the time the crew introduced themselves listened carefully to history, using all their knowledge experience and resources, to when they delivered my husband safely to withybush they were brilliant. RM
  • Angela, 62 - Feedback submitted 15/08/2018
    On Sunday 12th I rang the out of hours service to raise my concerns regarding my Mother who had been having breathing problems for over six weeks. I asked for an out of hours Dr to call on my Mother but I was advised to ring 999.I was reluctant to ring 999 as I did not consider my Mother to be an emergency. I rang 999 and was advised on how to care for my Mother before the ambulance arrived. This included advice to go and get the Defibrillator from the village!! Whilst I was discussing this with my sister within 2 minutes the First Responder(D)arrived. The professionalism showed by the First Responder made me proud to have been a previous NHS employee (Senior Nurse). My Mother had an ECG, a Venflon was inserted and oxygen was given.My Mother was monitored continuously until the ambulance arrived. She had superb care. The paramedics took over. The male was called A but I cannot remember the females name. They were both totally professional and cared for my Mother with kindness. My Mother was taken in an ambulance to the Royal Gwent Hospital as her blood pressure was very low, as were her saturation levels. My Mother was exhausted, she had an IVI commenced in the ambulance. My sister accompanied her in the ambulance and my other sister and I followed the ambulance. There were six ambulances outside the RGH waiting for assessment. My mother had blood gasses taken whilst in the Ambulance by a Deputy Charge Nurse who worked in Accident & Emergency. My Mother was then seen by a consultant again in the Ambulance. Admission was advised. Again both professionals were outstanding. My Mother was then handed over from the ambulance and given a bed in the Resuscitation Unit. The paramedics later came to MAU to see how my Mother was progressing. They thought her diagnosis would be pneumonia and they were correct. Again their kindness and concern for my Mother and her family could not have been better. Please pass my compliments to the staff mentioned here as they went above and beyond duty. You should be very proud of them. Kind Regards A J
  • Keith, 69 - Feedback submitted 04/08/2018
    I want to thank Paramedic M and M for their kindness and help in getting me to Shrewsbury Hospital on the 2nd August this year when I had AF attack, please tell them there will always be a welcome here for them both. My kindest regards to them K B.
  • John, 71 - Feedback submitted 01/08/2018
    At 2am on 31 July 2018 , I was having a seizure & my wife dialed 999. We live not far from the Ambulance Station in Barry and Paramedic S arrived within minutes followed by an ambulance . Yes, it was probably a quiet time for them but together with the staff at UHW A&E they all nevertheless displayed the utmost care & professionalism throughout for which I am extremely grateful . This is the side of the NHS we seldom here about amongst the many complaints but of which we should be tremendously proud . I suspect this is the real norm for which we should sing its praises from the rooftops !!
  • Derek, 84 - Feedback submitted 31/07/2018
    In response to our 999 call on Wed 25th July I was attended within 20 mins by First Responder P from Monmouth, and within 45 min by M and C in an ambulance from Chepstow, All three were magnificent and not only attended me, but reassured my wife who was shocked by my sudden fainting. With people like this, who are not only skilled, but compassionate as well, the people in area will always be well cared for. Thank you all.
  • Tom Jenkins, 66 - Feedback submitted 07/07/2018
    My wife has just been attended by 2 Advanced Paramedics. They are a credit to the Ambulance Service and operate on a level with GPs in their ability to diagnose from oral history and then prescribe. May the Ambulance Service continue to innovate and excel.
  • William, 82 - Feedback submitted 03/07/2018
    On 8th May I was released from UHW in the late afternoon having undergone abdominal aortic aneurysm repair surgery. Something wasn't right and by 23.00hrs I was suffering extreme pain in my right leg. My son-in-law called for an ambulance which was at my home within ten minutes. Sorry it has taken so long to send this message to you. The ambulance crew were kind, compassionate and extremely professional. If you can identify them from you records of call-outs please convey my gratitude. William 03.07.18.
  • Gill, 79 - Feedback submitted 20/07/2018
    19th. July - I was transported from home to YGC. Excellent service 5 Star ! M & V were totally in control. They were efficient, caring & confident. In conversation, they were polite, knowledgeable & friendly. The return trip was also excellent.
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