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Welsh Ambulance Services NHS Trust

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  • Susan, 64 - Feedback submitted 22/11/2017
    Two Paramedics came to pick my dad up today, they were so lovely to me and dad, reassured us both including me as I was very upset. They explained everything to dad, stayed with us till dad was settled. I would just like to thank them both as they were lovely and made us very settled before they left. Please thank them from us both.
  • Ann, 65 - Feedback submitted 12/11/2017
    We are very grateful for the excellent service provided by your paramedics N and G, after my husband lost consciousness and had laboured breathing yesterday evening (11th November). They arrived about 15 minutes after I called 999, much more quickly than I expected. They were efficient, well equipped, professional and friendly, and stayed with us as long as it took for his blood pressure to get back to normal. I'm pleased to say that he is much better today. Thank you very much.
  • Moira, 64 - Feedback submitted 01/11/2017
    I rang 999 emergency services this morning to request help for an elderly resident in my village (L). The lady who took my call was amazing. I had never done this before,. She spoke to my clearly and stayed on the line until the ambulance arrived, talking me through the situation and prompting me to deal with the "casualty". I could not have done this without her help. It was like talking with a friend. People "knock" the NHS, but until they are needed, they have no idea of how helpful they are. The Paramedics we equally amazing. Although I was not family, they kept me informed of the situation they were dealing with. Thank you to all involved and thank goodness we have them to help us through difficult times like this.
  • Albert, 71 - Feedback submitted 29/10/2017
    Tonight my mother-in-law had a problem. I live in Warrington my mother-in-law lives in Ruthin. Within minutes of my wife phoning the 999 service they arrived incredibly quickly and professionally put us all at ease especially my mother-in-law. I think it was a lady and gentleman team but their efforts with the patient and her next of kin who were miles away were nothing but outstanding. My mother-in-law was treated and made to feel at ease at it appeared to be a panic attack but it just goes to show that no matter what the problem is there are professionals around who deal with what ever is thrown at them in a calm manner. The operators and their coordination should not go unmentioned along with the above. Thank-you
  • Ali, 32 - Feedback submitted 28/09/2017
    On Tuesday 26th Sep 2017 at appriximatley 10 pm my mother suffered from acute chest pain and we immediately called for an ambulance. On behalf of my mother and my whole family I would like to send Paramedics A and D (didn't catch their surnames) from Morriston Hospital Amulance service in Swansea our most sincerest and heartfelt appreciation. Their professionalism and patient care towards my mother was truly faultless and impeccable. They went far beyond the call of duty and made an otherwise terrible and terrifying ordeal comforting and bearable for both my mother and my family. If the management read this post I hope you will consider giving each of these two gentleman a well deserved promotion/raise for their excellent service.
  • Jane 67, 67 - Feedback submitted 20/09/2017
    Sir/Madam, re: emergency 999 response (ambulance) on 19th September 2017. having fallen from a stool to the floor in our static caravan sited at Aberyswyth Holday Village Penparcau, being totally unable to rise from the floor - I was attended by staff at 1600 hours who were most professional, courteous and were able to get me back on my feet, may I once again through this feedback thank them and the ambulance services for their wonderful care given to me.
  • Debbie, 42 - Feedback submitted 19/09/2017
    Emergency 999 response to Llandegla park one afternoon in Sep 2017. Crew got to me really quickly and were awesome looking after me after I fell off my bike. Professional and friendly. Thank you so much!
  • John, 68 - Feedback submitted 13/09/2017
    During the morning of Sunday 3rd September 2017 my elderly mother-in-law pressed her Talisman emergency button, which was hanging around her neck as she sat in her private apartment, and used the response system to call an ambulance because she did not feel very well. This was on the day of her 90th birthday as it happens and it was early on that morning. She called her daughter and I after hailing the ambulance and we made our way there as quickly as we could, we live less than 10 minutes away from her. The old lady has become confused at times in recent months and has started to do some unusual things. Unfortunately she has believed that her Talisman emergency button and the various red pullcords in the apartment are also there for non emergency reasons. She had used these to call out ambulances on two previous occasions that week, both resulting in her being taken into the University Hospital for a few nights observation. All the usual checks were done and she had been seen by three experienced doctors there as well as her own GP at home. None of them found anything wrong with her physically. My reason for writing this and including the above background information is that I want to thank the NHS at the various stages of that week for all they did for us. It was clearly a situation which demanded a lot of patience from all concerned and everything had to be handled in a way which did not upset this frail old lady. I want to mention in particular the two Paramedics that were called on that last Sunday, 3rd September. They had come all the way from Bridgend that morning and after examining my mother-in-law thoroughly it was clear to them that they had been called unnecessarily. Despite this they remained very professional, adopting a very caring attitude toward the old lady and explained to her in the nicest possible way that the calling facilities that she had there were for real emergency situations only. Up until a fortnight or so ago she would always call my wife (her daughter) or myself when she felt unwell and we would always respond as we felt necessary. Both Paramedics deserve a big pat on the back for all they did for us that morning and the way they handled this delicate situation. I don't have their names but they did allow me to have their ID numbers which were 0141 and 2347. We would be most grateful if you could record our thoughts on their personal files and thank them both very much indeed for their professional support that morning. I was most impressed with their thoroughness in examining the old lady, both physically and mentally, and also with their detailed note taking of everything that they did.
  • Hazel Levett, 70 - Feedback submitted 06/09/2017
    Penarth. 5th September 2017 Please say thank you to the wonderful ambulance crew that arrived when my husband had a stroke. They arrived 15 minutes after my 999 call. The coordinator was very supportive too. I was so worried he would fall and hurt himself. He lost the use of his left side. They were so supportive. They worked hard to calm him down as he was obviously shocked. He is a big man, they had to chair him down the stairs. Thank you from the bottom of my heart. Hazel
  • Sam, 33 - Feedback submitted 30/08/2017
    You attended a stroke incident involving my father in the Dinas Powys area. You were fantastic - we are indebted. Further, the support from the ambulance team was exceptional. True heroes.
  • Julie, 57 - Feedback submitted 09/08/2017
    I would like to express my thanks to G and his colleague from the porthcawl response team who attended my Mam last night for the way they treated her she is a frail 89 year old who has dementia and she was very frightened She has a fear of hospitals and was very resistant to going to hospital they reassurered her and we're exceptionally kind and patient with her helping her to come to the right decision and go to hospital . Which turned out to be the right call as she suffered A tachycardia episode while in A & E.
  • Julie, 57 - Feedback submitted 09/08/2017
    I would like to express my thanks to G and his colleague from the Porthcawl response team who attended my Mam last night for the way they treated her she is a frail 89 year old who has dementia and she was very frightened She has a fear of hospitals and was very resistant to going to hospital they reassured her and we're exceptionally kind and patient with her helping her to come to the right decision and go to hospital . Which turned out to be the right call as she suffered. A tachycardia episode while in A & E.
  • Shirley, 61 - Feedback submitted 07/08/2017
    Re: Paramedics S, C, S, I would very much like to congratulate the Ambulance Service for having such wonderful Paramedics. My father fell on Ogmore By Sea Common and fractured his shoulder, he has dementia and was in a lot of pain and very confused. S, C and S were wonderful, kind, professional and they communicated to me and my brother without patronizing us. They took great care of my dad, making sure they had the right equipment to move him. They called out professionals to help them move my dad from the Common - they where also kind and helpful. The standard of your staff is very high and I wouldn't hesitate in calling them again in an emergency. THEY ARE WONDERFUL AND SHOULD BE APPRECIATED FOR THE SPECIAL PEOPLE THEY ARE.
  • Kath, 65 - Feedback submitted 04/08/2017
    Just a big thank you. Firstly for the person the other end of our call Tuesday evening, about 22:15, from Westminster Hotel Rhyl. I was having a few days holiday with my sister (coach trip) and took ill with chest pains. Known condition but felt dreadful and needed expert reassurance. As soon as he said to chew asprin I remembered that's what I should have done (all common sense gone out of window in panic). Ambulance crew very professional but also easy to talk to and I was further reassured. Unfortunately I cannot remember their names but perhaps you could let them know that I was kept in A&E overnight for blood tests and the very erratic AF continued for quite a while although bloods confirmed no MI. I saw the A&E doctor in the morning and after second results of bloods saw a consultant cardiologist who upped my dose of beta blocker. Lost a days holiday but that's nothing when I now know I'm not going to drop dead!(I was once told that, would you believe, by a consultant. I have apical hypertrophic cardiomyopathy by the way). So, thank you to all involved.
  • Carolyn, 54 - Feedback submitted 29/07/2017
    Had to call for help today as my cousin who has learning difficulties was not well at all. And what wonderful care and attention we were given. Our first responder was Nigel who was very quick to come to our aid, the care we had was excellent, professional, kind, understanding and made us feel at ease straight away. The ambulance crew were exactly the same, excellent service. As a health care professional myself I felt proud to be part of the NHS Wales. Thank you so much.
  • Simon, 57 - Feedback submitted 23/07/2017
    Dear Sirs, I would like to thank D & E who attended my wife on the 17/07/2017. It was a Saturday morning and she fell while we out walking a dog from the Cardiff Kennels. In falling she broke and dislocated her elbow and was unable to get up and in considerable pain. She was looked after by people attending a fun run and they called the ambulance. When D & E arrived they were brilliant - calm and reassuring. They helped relieve the pain and managed to get her up and into the ambulance on a stretcher. They were kind, considerate and very very patient with her. They kept me informed and let me know where they were taking her so I could follow. Not only were they professional but kind and caring. They even got her to smile!!! Please pass on our thanks and gratitude to both of them and please apologies for the delaying in sending this thank you.
  • Nikki, 31 - Feedback submitted 18/07/2017
    Hi. I recently required an ambulance after falling off my bike, I sustained an injury to my knee. It was my first and hopefully last experience of requiring an ambulance and I would just like to say how fantastic the two paramedics were. Two ladies attended and they were brilliant. They are two genuinely nice people who are very good at they're job and they couldn't do enough for me. Thanks once again Nikki
  • Lucy, 46 - Feedback submitted 22/06/2017
    I would like to give thanks to the ambulance response team who looked after me recently. I dont know their names but I hope you can identify who was on duty & took care of me that day. I was taken ill in work in Wrexham. A first responder came first and then an ambulance took me straight to Coronary Care in Glan Clwyd. I received fantastic treatment, care & service from everyone involved in my care, please pass on my sincere thanks to everyone involved. Everyone takes time to moan these days but we must all take time to praise and give thanks too. I'm still coming to terms with having had a heart attack, it hasn't quite sunk in. Much thanks to everyone involved in my case, you do a wonderful job!
  • Alan, 72 - Feedback submitted 20/06/2017
    Dear Ambulance Service, My wife was taken ill with heat stroke at the Fairways Hotel Porthcawl today, a lovely lady from Neath rang the emergency services the ambulance arrived in minutes, the two ambulance men did a superb job treating and reassuring my wife. Regretfully today people are quick to complain but slow to commend so may I take this opportunity to thank the two gentlemen concerned for their professionalism. The lady and gentleman from Neath and the staff at Fairways. As ex Porthcawl residents now living in Wiltshire we try to visit the town when we can and it is good to know we are in safe hands.
  • Kay, 71 - Feedback submitted 12/06/2017
    On 11th May this year my husband started suffering chest pains, intermittent at first then becoming more constant and severe. His colour drained and he became clammy and nauseous. I rang 999 and requested the Ambulance service, after giving my details and explaining the situation I was told an Ambulance was on its way. It arrived I would say within eight minutes, much to my great relief, and started treating my husband, who was suffering a heart attack. After examination and some treatment he was put in the Ambulance and we drove from Barry to the Heath Hospital arriving in record time! The coronary team were waiting for us and he was fitted with a stent, this all took place within an hour and a half of my call. We would just like to pass on our sincere thanks for the professional, kind and dedicated service we received that day, it was a very scary experience for us both and they put our minds at rest. If possible, we would like you to pass on our thanks to the Ambulance crew that came out at about 12.30 to 1.00 that day, one was called James and I think lives in Barry. In this day and age where there are negatives reported about the NHS it is pleasing to report a very positive one!
  • Jeff, 63 - Feedback submitted 11/06/2017
    Dear Ambulance service I write today to let you know about an experience from your team of ambulance people on Saturday afternoon 10th June 2017 who responded to an emergency call at a house in Pontypridd. There were 2 1st responders who came first then a technician whose name was Simon from Merthyr Tydfil. It was an unusual place of accident on the side of a split level house and in the pouring rain. Simon took control of the situation and not only looked after patient with great care, he instructed the team accordingly and controlled the patient and her family and then needed to call for a further team for backup. So in total there were 3 ambulances and 5 ambulance personal who took care of the situation with care, professionalism and humility. All Ambulances arrived within 10 minutes and the whole situation from 1st responders to getting Ann, my partner, into the ambulance took approximately 1 hour. Simon left his ambulance and took control in the main ambulance for the trip to Hospital. I want to commend this team for their truly professional attitude and skill sets that we as the general public never acknowledge. If this team could be contacted and thanked personally I would be most grateful. Kind Regards Jeff george
  • Gill, 60÷ - Feedback submitted 03/06/2017
    A paramedic and ambulance crew attended my 90 year old father on May 30th. They were brilliant. They were efficient and professional ,but just as important they were so kind and respectful to my dad. I can't thank them enough. They helped ease the stress of the situation for my dad and us.
  • ANGELA, 62 - Feedback submitted 21/08/2017
    I would like to express my joy at the ambulance driver R. He picked me and my husband [escort] up for my regular 6 week appointment at Cardiff and we found him most helpful and certainly cheerful, he was very safety minded and we felt very comfortable. On route, we collected patient and escort from Porthcawl, then onto Bridgend to pick up another patient and we were all happily strapped in to complete our journey.The banter and laughter that was going on between us all was great. I was very happy with the news my consultant gave me and exceptionally happy with today's journey.R was wonderful and we all left his ambulance on returning home, with handshakes, hugs and kisses. Today's trip to Cardiff hospital with R was our BEST EVER JOURNEY. We all had lots of fun. PLEASE GIVE HIM OUR MOST SINCERE THANKS XX
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