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What is NHS Direct Wales?

NHS Direct Wales is a health advice and information service available 24 hours a day, every day.  NHS Direct Wales became part of the Welsh Ambulance Services NHS Trust in April 2007.

You can call us on 0845 46 47 if you are feeling ill and are unsure what to do, or for health information on a wide range of conditions, treatments and local health services.

Our website www.nhsdirect.wales.nhs.uk helps you to learn more about your health through an A-Z encyclopaedia and lets you search, in your own time, for a dentist, pharmacy or support group in your area as well as offering an Online Enquiry Service for any health information questions you might have.   The Information Presciptions Online Enquiry Service can be used to help you understand and manage your long term condition better.

NHS Direct Wales can help you get the right information at the right time and in the right place.

What happens when I call NHS Direct Wales?

When you call NHS Direct Wales on 0845 46 47 you will hear a voice message letting you know what services we provide.  If you stay on the line your call will be answered by a Call Handler who will ask you for some personal details (your name, address and telephone number for example) and your reason for calling.  You can remain anonymous if you feel uncomfortable giving your details.

Depending on your reason for calling, you will be put through to a Nurse Adviser, Health Information Adviser or Dental Health Adviser.  Sometimes, during busy periods, all our advisers will be on other calls so the Call Handler will agree a time with you when it is okay for an adviser to call you back.  This will be within a three hour timeframe.  

If you are calling for health advice, it is important that you give us all the information you can.  We will ask you:

• How you are feeling.
• What you have done to make yourself feel better
• What medicines you are currently taking
• If you have any existing illnesses

Our advisers may be able to tell you how you can look after yourself at home, or they may recommend seeing a pharmacist (chemist). If the problem is more serious, you may be advised to see your local doctor or go to the hospital.  If the problem is very serious, our advisers can call an ambulance on your behalf.





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