The Welsh Ambulance Services NHS Trust (WAST) values the opinions of patients and the public and would like people to get involved in all aspects of the service. This may include making decisions about their own care and treatment, to giving feedback on the services they receive and even influencing future plans.
People can give us feedback and suggestions about the service or even become more involved by taking part in surveys, reviewing leaflets through our Readers Panel, attend local events and sharing experiences by giving us their patient story.
Visit our Partners in Healthcare page to learn more about the work of the Partners in Healthcare team who involve different people and communities within the Trust.
If you just wish to give feedback or make a suggestion about any of our services including the emergency ambulance service, patient transport services or NHS Direct Wales, then visit our ‘Have your Say’ section.
Alternatively, please complete our online survey about your experience.
We produce a newsletter called Network News twice a year which informs colleagues and members of the public about our work. Visit out Partners in Healthcare Library to view our newsletter.
There is a section called Learning Disability Zone where you will find lots of information and games.
To learn more about how the Welsh Ambulance service educates and informs the public on how to appropriately use 999 and other health messages it supports, visit campaigns.
Highlight report - Every few months we write a ‘highlight’ report to let you know what people are telling us about our services.
It includes feedback from surveys, stories that people share with us, complaints and compliments and feedback from the different groups we talk to.
We look at this feedback to see if there are lessons we can learn and how we can use the feedback to improve our services. Click here to read the highlight report from October to December 2014.
NHS Wales has created an information leaflet for patients and their families on Do Not Attempt Cardiopulmonary Resuscitation (DNACPR). To find out more click here.
Infoburst - each month we produce an 'Infoburst' which contains news articles on the service and other articles of interest that affect health in Wales. Click here to read April's edition.
The Welsh Ambulance Service’s Partners in Healthcare Team has produced an Annual Review for 2014-15. Before making this review publically available we would like to gather your views and feedback on the review to make sure it is informative and easy to understand. The review provides information on how the Welsh Ambulance Service has engaged with patients and the public over the last year. You will be asked to comment on the content and layout of the review. Click here to view the report. You can provide your feedback on our Annual Review by completing the Consultation Questions document and returning to firstname.lastname@example.org.