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  • Alan aged 59, 59

    I would like to thank the Welsh Ambulance Service for the excellent service I received on bonfire night 5th November. I sustained a fracture dislocation of my ankle in remote countryside near Gethin Woods near Merthyr Tydfil while out running. The call center staff responded professionally and I was quickly allocated a crew. I am aware of the intense pressure the service is under as I work in the Health Service myself. I was pleased that the seriousness of the situation was recognised as I was at risk of hypothermia. The call center staff worked with my friends to help locate me accurately. In particular I want to thank M and R the 2 members of crew who went over and above the call of duty, helping retrieve me down to the ambulance from where I was over a kilometer away from the nearest fire track. At all times they were professional, calm reassuring and friendly and made me feel I was in safe hands. Nothing was too much trouble for them. It was a difficult retrieval over rough terrain. It still took nearly 3 hours from first call to arrival at hospital, but realistically that was probably the fastest it could have been done. Please could you pass on my thanks to them and all staff involved. I owe you all a great debt that cannot be adequately expressed in words.

  • Dawn

    Re. the Late Mrs N J My family and I wish to give our heartfelt thanks and appreciation to all the crews that attended at my late mothers' home and transported her to hospital, mainly the RGH in Newport on the various occasions that she needed to be admitted. They gave her the best care and attention that they could give to an elderly patient with her health conditions. On 2 separate occasions we were confined to the ambulance due to the capacity inside the hospital for 8/9 hours consecutively. Particular thanks go to S and A, the one crew that attended and I think mum was the first call of their shift. They gave up their jackets for myself and my daughter to rest our heads on while we were awaiting admission. They were all professional and very caring. I truly admire these staff and the duties that they carry out under the pressures of their everyday working life

  • Valerie, 86

    I wish to place on record how amazing the above crew were when called to attend me in the early hours of 9th October 2019. They were so efficient, kind and caring making the whole experience less frightening. It is not something I would want to repeat but they really helped me cope. They had rung ahead, there was no wait and I went straight to resus. I consider they set a really high standard of care for which I thank them. I will always be eternally grateful. Thank you.

  • Jean

    All the information we've got is that arrived here at 7.30 at XXX road female fast response and two paramedics left address at approximately 11am dont have names please could you pass on message of thanks to all concerned many thanks Jean and family xxx

  • John, 84

    Dear Sir or Madam, I just want to thank the two Paramedics who helped me when I collapsed. They were so professional and so sympathetic to me and my partner that they deserve a mention and my thanks for their help, they even took us back to the hotel ! So please pass this on to them for me, just makes me realise how much we need people like them. Many thanks - John

  • Norma, 73

    In th early hours of October 6th, I called for an ambulance because I was experiencing severe chest pains. The operator I spoke with was calm and asked me all the pertinent questions she needed to ascertain what help I needed. She told me what I needed to do, and informed me that an ambulance would be with me as soon as possible. It arrived in 5 minutes. The paramedics were thorough, reassuring and totally professional. In my frightened state this was most reassuring. I was given an ECG, and advised to go with them to Prince Phillip hospital. Throughout this time they helped me feel as if I was in safe ands. As I remember their names were R and J. I would be grateful if you would thank them on my behalf.

  • Emma, 51

    I would like to pass on my Thanks to the call handler and Nurse I spoke to regarding my 4 year old grandson on Friday night. The call handler was called K and the nurse was S. I rang 111 when my grandson had an asthma attack and was struggling to breathe. The telephone triage was very thorough and reassuring. The upshot was that I was advised to take him to ED and from there I was referred into GPOOH. I am very happy to report he is now absolutely fine but it was reassuring to have such prompt and professional attention when it was needed. Again many Thanks to K and S for dealing with my call so professionally and compassionately.

  • Claire, 53

    Hello - just want to pass on a big thanks to E and C who scooped me off a wet pavement in Porthmadog in September in horrendous rain and transported me to Bangor with tremendous good humour and care throughout. You really wouldn’t know they do this stuff all of the time - they were so caring and engaging and reassuring throughout. I felt completely at ease, well looked after and safe in their hands. Please pass on my thanks and huge appreciation. It’s been a difficult and uncomfortable couple of weeks but I have fond memories of my ambulance trip (!) and that’s completely down to E and C (and the comedy ramp) Best wishes - Claire (v low “normal for her” BP)