Liz, 50 years
Last night I was involved in supporting family friends during a medical emergency which ended up involving a first responder car, two ambulances and an air ambulance as well as the emergency response team on the telephone. I just wanted to pass on my heartfelt thanks. You do an amazing job as a service and as individuals in the toughest of situations. I have never had to administer CPR before yesterday evening; the lady who was on the other end of the telephone, for the short time I was involved, was absolutely amazing. To have someone talking me through, telling me what to do and how to do it, all of the time offering encouragement and support, enabled me to shut down my fears and get on with what needed to be done. I know that the family would also want me to pass on their gratitude for giving their relative a chance to survive; when I arrived they believed the worst, it is only through the skills and determination of your staff that she is currently in hospital. We are all well aware of the crisis in the NHS but everyone on the frontline is giving their all and for that I am eternally grateful. Thank you.