Cookies on this website

We use cookies on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Welsh Ambulance Services NHS Trust website. However, if you would like to, you can change your cookie settings at any time.

Latest News

New Clinical ModelPARAMEDIC -2CareersHave Your Say360 Virtual ToursChoose WellWorking Together for Success 2011 - 2016


  • If you are feeling unwell and you are not sure what to do, please call the NHS Direct Wales service on 0845 46 47 and speak to a nurse adviser for information and advice, available 24 hours a day, every day.
  • If you are deaf or hard of hearing call the NHS Direct Wales textphone number on 0845 606 46 47.
  • If you have a medical emergency such as loss of consciousness, difficulty in breathing, suspected heart attack, heavy blood loss, serious injury or severe burns call 999.
  • Sending an ambulance to a call that is not an emergency could delay the response to a seriously ill or injured patient.
  • Patients with minor illnesses or injuries who arrive at hospital by ambulance do not receive faster treatment.

We are encouraging people to really think about whether they need an ambulance.

The Welsh Ambulance Service has produced a video highlighting the importance of choosing the most appropriate NHS service if you become ill or injured.

“Stop, Think you really need 999?” explains how the Ambulance Service prioritises emergency calls, and how dealing with non-urgent and hoax calls can potentially delay responses to more serious cases.

With thanks to East Midlands Ambulance Service we have also produced a poster to support this.  Click here to view the poster.  We would like to encourage people who are part of any groups or clubs to display the poster.

If you would like to receive a poster please contact the Partners in Healthcare team on 01792 311773 or

Attached is the Trust's initial response following publication of the Trusted to Care Report

Download Annual report 2014 15 

Hot Topics

All Wales Do Not Attempt Cardiopulmonary Resuscitation

Hot Topics

Be a defib hero – fight for a life!

Hot Topics

National User Experience Survey (NSUE)

Hot Topics

Learning Disabilities Zone

Hot Topics

Consent To Treatment

Hot Topics

Seasonal Flu

Hot Topics

Volunteers needed!

Hot Topics

Annual Report 2010/2011