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Welsh Ambulance Service honours colleagues at Staff Awards 2017

THE Welsh Ambulance Service honoured its staff and volunteers at an awards ceremony in Llandudno yesterday (Thursday 19 October 2017).

The Lord Lieutenant for Clwyd, Mr Henry Fetherstonehaugh OBE, presented awards for Her Majesty the Queen’s Long Service and Good Conduct Medal for staff with more than 20 years in the Emergency Medical Service (EMS).

Retirees were also recognised at the service at Venue Cymru, as well as non-EMS staff who had dedicated 20, 30 or 40 years.

As well as those traditional awards, the Trust celebrated the winners of its category awards which are aligned to its behaviours.

Time was also taken to honour colleagues who have died in service.

Speaking at the ceremony, Chief Executive Tracy Myhill said: “I never cease to be amazed and inspired by the professionalism and excellent service our staff and volunteers provide across all aspects of our work and throughout the whole organisation.

“These Staff Awards ceremonies recognise your contributions - to celebrate your dedication and professionalism in providing care to the people of Wales, and a chance to say quite simply ‘thank you’.

Last night’s ceremony also saw the presentation of two special awards.

The Gail Williams Award, which is sponsored by Michael Williams and his daughters Megan and Sioned in memory of his wife and their mother, Gail Williams, pays tribute to those who have provided clinical excellence in the pre-hospital setting.

This year it was presented to Tenby and Fishguard EMS teams Rhys Thomas, Stephen Bowles, Chris Price, Rob Rees and Lee Jones

This team demonstrated an incredibly high standard of clinical excellence at a serious incident involving a tank at the Castlemartin Range in Pembrokeshire earlier this year. 

Head of Clinical Operations, Greg Lloyd, said: “This was a very challenging incident both professionally and emotionally for those involved, and their Locality Manager has expressed his pride to be associated with each of them for the support they provided during and indeed after the incident.”

The Trust also presented its Dr Jennifer Bucknell Community First Responder (CFR) Award, which recognises those who have gone the extra mile to deliver first aid to their community.

The award, which was inspired by sudden death of the popular Cardiff University student and first responder, went to Wrexham CFR co-ordinator Terence Brownhill, who has expanded the number of CFRs in the county from five to more than 30 members in 11 teams.

In the Trust’s category awards, the Working Together Awards sponsored by Anoto went to the Falls Response Service, which has come to the aid of hundreds of patients who have fallen in the Aneurin Bevan Health Board area.

Non-Emergency Patient Transport Service Control Supervisor Stephen Miftari took home the Personal Excellence award, sponsored by Blake Morgan Solicitors, for the encouragement and support he provides to his team to be the best they can, to improve overall patient care.

Meanwhile, the Inspiring Others Award sponsored by Renault Retail Group went jointly to North Clinical Contact Centre Utilisation Manager Gill Pleming and Newport Clinical Team Leader Sharon Thorpe, who have both been described as an ‘inspiration’ by the staff they lead.

The recipient of the Taking Ownership award, sponsored by Andrew Scott Ltd, was Paramedic Julian Rudge for the impeccable bravery he displayed at a serious incident, where he was met by a man who had attacked someone. During the incident he maintained a calm manner and his actions led to their peaceful arrest.

The Valuing Difference Award, sponsored by the GMB Union, was awarded to the Learning Disability Celebration and Learning Day Team for a successful event they held in Caerphilly to highlight the work the Trust had achieved to date with and for people with learning disabilities.

Call Taking Supervisor James Evans won the Being Better Award for his work to maximise the potential of call takers, across three Clinical Contact Centres in Wales, to deliver exceptional care to patients.

Taking home the Great Listener Award, sponsored by Lawray Architects, was Training Instructor David Sullivan, who is always willing to listen and explain things when someone he is teaching requires help.

The Chief Executive’s award recognises those who consider the needs of others, and was given to Gwynedd-based Paramedic Berwyn Jones for the care he provided to patient Rhian Doyle from Llanfairfechan.

Rhian joined Berwyn on stage and has credited him with saving her life after recognising she was suffering from the potentially life-threatening condition sepsis.

The penultimate award was the Chair’s Award, sponsored by Swansea University, which recognises people working across teams and boundaries for the benefit of others.

It was handed to Falls Response Service Project Lead James Gough for his pioneering work alongside colleagues in the Trust and Aneurin Bevan Health Board to improve care for patients who have fallen.

The final award of the night was the Patient’s Choice Award, sponsored by the Ortus Group, which recognises people who go the extra mile for their patients.

The winner for the second time during the evening was Paramedic Berwyn Jones, who was nominated by Rhian Doyle for his calm manner and crucial judgement call when she had sepsis.

In her nomination, Rhian said: “It is with thanks to Berwyn that I survived, and that my three children have a mother.

“He is the one person that deserves recognition and deserves a thank you from me, he is the one person I owe my life to, he is the one person I will always have in my heart, and he is the one person who deserves this award.”

In closing the event, Chair Mick Giannasi said: “Tonight has been a wonderful and inspirational evening, and we are delighted to have had the opportunity to share and celebrate the hard work and achievements of our staff and volunteers.”

The Trust would like to thank main award sponsors The Ortus Group, co-sponsors Swansea University's College of Human and Health Sciences and category sponsors Blake Morgan Solicitors, Anoto, Andrew Scott Ltd, Renault Retail Group, the GMB Union, Lawray Architects and Ridler Webster, as well as staff at Venue Cymru for hosting the event.

You can download pictures from the evening by visiting the following link and registering.

Notes to editor:

For more information, please call Communications Officer Liam Randall on 01745 532511 or 07841 840 632 or e-mail

20 Oct 2017 11:20

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