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Welsh Ambulance Service control room staff to be recognised for excellence at global conference

AMBULANCE control room staff are flying across the pond to be recognised for their achievements in front of colleagues from round the globe.

Five employees from the Welsh Ambulance Service’s Clinical Contact Centres (CCCs) in Llanfairfechan, Llangunnor and Cwmbran will be travelling to Las Vegas on April 23 2018.

It comes as all three of the Trust’s 999 regional control rooms have successfully been awarded Centre of Excellence status by the International Academies of Emergency Dispatch.

This accomplishment will be celebrated at the organisation’s annual Navigator Conference for police, fire and medical dispatchers, which is being held at the city's ARIA Resort.

It recognises high standards of operating the Medical Priority Dispatch System, which is used by call handlers and all staff who receive, process and dispatch help to patients in Wales.

There are currently more than 3,000 emergency medical dispatch centres that use the system worldwide, and only 250 have currently received this accolade.

Stephen Clinton, the Trust’s Assistant Director of Operations for CCCs, said: “Every day staff in our three 999 centres save lives through the advice that they give to callers and their attention to detail in getting help to patients when they need it.

“We are proud to be the first country worldwide which has achieved three Centres of Excellence simultaneously.”

The conference is a three-day educational event, where the latest developments are discussed and examples of best practice are presented.

Those travelling from Wales will be Utilisation Manager Gill Pleming and call handler Codie Williams based in Llanfairfechan, MPDS Facilitator Michelle Perry and call handler Debbie Goldsmith, who work in Llangunnor, and call handler Danielle Burrows from Vantage Point House in Cwmbran.

The visit has been funded by the Welsh Ambulance Service’s Charitable Funds Bursary Scheme, which aims to help staff develop personally and professionally.

Stephen added: “This conference is a once-in-a-career opportunity for those attending to share and celebrate Wales’ success in improving the quality of our emergency call taking services on a global stage.

“They will represent their colleagues as international ambassadors and also be able to learn from others to further improve the services we provide.”

Notes to editors

For more information regarding this press release, please call Communications Officer Liam Randall on 01745 532511 or 07841 840 632 or email 

12 Apr 2018 10:46

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