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When a patient faces a serious emergency, every second counts for them and a simple helping hand from a Community First Responder can make a vital difference to their lives.

First Responders in Wales are volunteers who donate their spare time to attend appropriate 999 calls and provide first hand emergency care to people in their own community.

When a 999 call is made, First Responders are alerted by WAST‘s three control centres and are sent to certain types of calls the same time as an ambulance so they can provide essential care until the vehicle reaches the scene.

The volunteers are trained by the Welsh Ambulance Service to administer basic first aid skills, oxygen therapy, cardiopulmonary resuscitation and the use of a defibrillator.

Could you become a Community First Responder?

  • Do you enjoy a challenge?
  • Are you good under pressure and remain calm in an emergency?
  • Are you proud of the community in which you live and want to give something back?
  • Do you have free time to spare?
  • Are you ready to learn essential life saving skills?
  • Have you got a full, clean driving license?
  • Are you in reasonable good health?
  • Are you over the age of eighteen?

What happens when you join a team?

A network of WAST support staff will train volunteers in life saving skills and how to use the equipment available to first responders.

Before you start training, you will be required to have a CRB check, an occupational health check, and an ID card. When you are given your certificate of compliance, control rooms are alerted to the new teams and will alert the on-call volunteer when help is required.

WAST encourages all teams to be self running, involving the appointment of a volunteer team co-ordinator to help independently manage each local scheme.

If it’s a yes to all the questions then you are the person we are looking for to join one of our existing schemes or develop a new team.

Why we do it

Cwmllynfell First Responder Linda Davies - What makes me proud of the team is that the public have so much faith in knowing that we may be available if needed and even if we are there to hold their hand or make their relatives feel a little safer then I know it is all worthwhile.

Denbigh First Responder Vicky Hignett - Being a first responder not only gives you the chance to really do something for your community, it gives you the chance to make a huge difference to someone needing vital help who could be a relative, neighbour or friend.

Blaenycwm First Responder John Emanuel - The job satisfaction is fantastic. It’s a great feeling to help save someone’s life. We can be called out in the middle of the night as long as they’ve said that they’re available. Though it’s voluntary, the job needs commitment.

If you would like to find out more about joining an existing team or starting one from scratch, please email your regional officer:

North Wales -

South East Wales -

Central and West Wales -

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